1. Shipping rates
- Shipping rates vary by region and will be calculated at checkout.
2. Timeline
- Order Processing: Confirmed orders typically ship within 7 business days, excluding peak periods such as Halloween, Cyber Monday, Black Friday, Christmas, New Years, and select holidays. You will receive a shipping notification via email once your order is ready to ship.
- Delivery: Delivery times range from 9-15 business days depending on proximity, excluding Sundays and holidays. Please note that we cannot guarantee specific delivery times.
3. Tracking Your Order:
You can track your order using the following methods:
- Click the track button in the shipping confirmation email.
- Visit https://www.17track.net/en for real-time progress.
- Access 【My Account】—【Orders】to check progress.
4. Import Duties, Taxes, and Fees:
- Orders may be subject to import taxes, customs duties, and fees imposed by the destination countries. We cannot control or predict these charges, as customs policies vary. We will try our best to cover import duties. However, for pre-order products, which have long duration between payment and actual delivery, we reserve rights to charge additional duties should duty rates increase at delivery time compared to pre-order time.
- The European Union requires us to collect VAT on all purchases.
5. Customs Clearance:
International shipments may undergo inspection by customs and/or postal authorities. We cannot control this process and cannot guarantee the condition of items upon arrival. If your shipment is not cleared by customs for any reason, we will not refund any products or shipping charges.
6. Product Restrictions:
Certain products may have restrictions on shipping destinations due to licensing agreements or customs regulations. If a product cannot be shipped to a specific country, it will be stated in the product description. We will cancel and refund any ineligible items in your order.
7. Customer Support:
For further assistance, please contact support@wishingwellhobby.com.
