Return Policy

Return & Refund Policy

Return Window
We accept returns within 15 days of delivery, based on the date shown in the carrier tracking record.
To initiate a return, please contact us at support@wishingwellhobby.com within 7 days of receiving your order so we can assist you.

Eligible Returns

• Items must be in original condition, including packaging, inserts, and accessories.

• Sealed collectible figures or blind-box items must remain unopened to qualify for a return, unless defective.

• Returns may be rejected if products show signs of display, assembly, wear, or missing parts.

Exceptions

We do not accept refund for pre-order products in general, unless request refund in the first couple days of payment. As we count pre-order numbers, and purchase from producers. We appreciate your understanding.

Defective or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days with photos.
We will cover the return shipping cost or offer a replacement/refund once verified.

Return Shipping Costs

• Buyers are responsible for return shipping fees, including international shipping, unless the return is due to our error or a product defect.

• We will provide the correct return address after approval.

Refund Process

• Please provide the return tracking number within 7 days after approval.

• Refunds are processed within 7 business days after inspection.

• Refunds are issued to the original payment method (bank processing times may vary).

• Original outbound shipping fees are non-refundable.

Important Notes

• Do not attach shipping labels directly to the product box.

• Items returned with damaged packaging or missing parts may be subject to partial refund or rejection.

• International buyers are responsible for any customs fees related to the return.

• If tracking shows “Delivered,” we cannot refund claims of non-delivery.

For assistance, contact support: support@wishingwellhobby.com